Exchange Service

The Brother Exchange Service will send to you a replacement machine shipped for receipt based on the warranty terms for your device.

Benefits

The Brother Exchange Service is offered as part of the warranty included with the Brother product.

Brother will send a replacement machine for receipt based on the warranty terms for your device. Delivery for most business locations is typically within two business days.

The understanding is that a business will provide the required proof of purchase information for the machine that Brother agreed to replace. The business is then expected to pack the machine that Brother agreed to replace in the package from the replacement machine on select hardware models and return it to Brother using the pre-paid freight bill supplied by Brother in accordance with the instructions provided by Brother.

For more warranty details and Exchange Service details, see the Warranty Document for your model.